refund policy

This Refund Policy applies to purchases of subscriptions to Dear the Stars, operated by Vlera Sejdaj on behalf of the Seller, Urtina Sejdaj. Payments are processed by Stripe, Inc.

14-day refund window

Dear the Stars is a small, hand-tended service. Every subscription helps pay for the time and care that goes into writing personal replies, designing new themes, and keeping the diary running. Because premium access, custom themes, fonts, and animated backgrounds are digital and delivered the moment you subscribe, refunds are limited.

You can request a refund within 14 days of your first purchase only, and only if you have not used priority replies or downloaded/exported premium content during that period. After 14 days, or after using those features, subscriptions are non-refundable.

Renewals (any charge after your first one) are non-refundable — please cancel before your next billing date if you don't want to continue.

How to request a refund

To request a refund within the 14-day window, contact us through the support email inside the app with the email you used at checkout. We'll process approved refunds through Stripe back to your original payment method (usually within 5–10 business days).

Cancellation (anytime)

You can cancel your subscription at any time. Cancellation stops future renewals — you keep premium features until the end of the period you've already paid for. Cancellation on its own is not a refund.

Exceptions

We will always honour statutory refund rights you have under your local consumer-protection laws, even if this policy is stricter. If you were charged in error or the service was materially unavailable, contact us and we'll make it right.

More info

Nothing in this policy limits any statutory refund or consumer rights you have under your local law. If your bank or card provider offers a chargeback process, you retain that right.